Refund Policy

General Policy

Job Media strives to ensure satisfaction with all our services. However, if you are not satisfied with a service, you may be eligible for a refund or return under the conditions specified below.

1. Paid Job Posting

Refund Eligibility:

• Refunds are only available if the job posting is not published due to technical issues from our end.
• If a job posting is published with errors or incorrect information due to our mistake, you can request a correction or refund within 48 hours of the publication.

Non-Refundable Conditions:

• If the job posting has been live for more than 48 hours.
• If the incorrect information was provided by the client.

2. Paid Resume/CV Review

Refund Eligibility:

• A refund may be issued if the reviewed resume/CV is not delivered within the promised time frame.
• If the client is dissatisfied with the review due to a demonstrable failure to meet service expectations, a request for revision or refund can be made within 48 hours of delivery.

Non-Refundable Conditions:

• If the resume/CV review has been completed and delivered as per the agreed terms.
• If dissatisfaction arises from subjective preferences after receiving the service.

3. Paid Candidate Shortlisting

Refund Eligibility:

• If the shortlisted candidates do not match the specified criteria due to our error, a refund request can be made within 48 hours of receiving the shortlist.
• Refunds may be considered if the shortlisting process is not initiated within the promised time frame.

Non-Refundable Conditions:

• If the client changes the job criteria after shortlisting has begun.
• If dissatisfaction arises after candidates are shortlisted according to the originally agreed criteria.

4. Paid Recruitment

Refund Eligibility:

• A refund request can be made if the recruitment process is not initiated or completed within the agreed timeline due to our fault.
• If a hired candidate leaves the position within a specific period (e.g., 30 days) and no replacement is provided, you may request a refund or replacement service.

Non-Refundable Conditions:

• If the recruitment process is completed and the hired candidate is in place.
• If dissatisfaction arises due to reasons beyond our control, such as candidate behavior or performance.

5. Paid CV Access

Refund Eligibility:

• If technical issues prevent access to the CV purchased from CV Bank and the issue is not resolved within 48 hours.
• If the client receives fewer CVs due to technical error, a proportional refund or service extension may be offered.

Non-Refundable Conditions:

• If access has been granted and CVs have been downloaded or used.
• If dissatisfaction arises from the quality or suitability of the CVs.

6. Requesting a Refund

To request a refund:

• Contact our customer service team at www.jobmedia.com.bd.
• Provide your order details, including service purchased, date, and the reason for your refund request.
• Allow 7-14 business days for us to process your refund request.

7. Refund Processing

• Approved refunds will be processed using the original payment method.
• Refunds may take 7-14 business days to reflect in your account, depending on your payment provider.

8. Changes to the Policy

Job Media reserves the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact our support team provided in our website.

Note: This policy is subject to the terms and conditions outlined in our Service Agreement.